CANCELLATION - REFUND CONDITIONS

 

For cancellation or refund requests other than documentedforce majeure (death, accident, etc. with an official report and documents tobe obtained from a fully equipped state hospital), the customer will receive a100% refund within the first 24 hours, a 65% refund up to the last 15 days, andno refund will be made for 15 days or less. Date changes are made according tothe hotel's availability or if there is a price change on a later or earlierdate, the reservation will be updated again at the new price and postponed.

 How Can I Buy the Cancellation Assurance Package?

You can buy the Cancellation Assurance Package online fromour website together with your hotel reservation. Your Cancellation AssurancePackage fee will be added to your total accommodation fee and will be deductedfrom your credit card.

 What are the Situations Where the Cancellation AssurancePackage is Not Valid?

 The Cancellation Assurance Package application is valid foraccommodations of 3 nights or more in domestic hotels.

 Changes in date, hotel, room type and name are not coveredby the cancellation guarantee package. In case of reservation changes, thereservation will be completely canceled and a new reservation will be createdunder the current sales conditions. No transportation service(bus-transfer-plane) is covered by the Cancellation Guarantee Package.

 War or war-like operations, revolution, rebellion, uprisingor internal turmoil arising from these, terror, epidemics, earthquake, flood,volcanic eruption and landslide, natural disasters are not covered by thecancellation guarantee package.

Guarantee Package Scope and Special Conditions

 1. Guests who purchase the Cancellation Guarantee Packagehave the right to cancel their “Hotel” reservations without any preconditionsand without interruption 72 hours before the check-in date.

2. The Cancellation Guarantee Package cannot be canceled andthe fee cannot be refunded

3. If the Cancellation Guarantee Package is not purchasedduring the reservation, it can be added later by Liberty Hospitality Groupwithin 24 hours at the latest.